N-vent Web Hosting Assistance
Need Help? This is the right place.
What is my Control panel link?
http://www.yourdomain.com/cpanel
Why Can't I access my control panel?
The most common reason is that you are behind a firewall that is restricting certain ports. Contact your system administrator to help you resolve this.
I forgot my Cpanel password.
Contact N-vent here or call and I'll reset your password for you.
How do I look at my web stats?
Log into your control panel. Click on the icon "Web/FTP Stats", then click on "Awstats" link.
I can't browse the internet.
Contact your ISP; they provide your internet service.
How do I create new email accounts?
You do this from within your control panel. Click on the "Mail" menu item, then click on the "Adding email accounts" sub menu item. Read about it at the Cpanel documentation page for more information.
How do I set up my email client to check my email?
While each software program (Outlook, Thunderbird, Etc.) has a different method of setting up your email
account, they all require the same information. Please refer to your
software's help file to find out where to use this information.
- Mailservers:
- Incoming: mail.yourdomain.com
- Outgoing: mail.yourdomain.com
- Username:
- Your username is always your full email address.
- Password:
- Your password is set when the email account is created. If you have forgotten your password, log into your control panel, and reset it via the Mail controls.
Help! I am having email trouble!
First, check these few things:
- Is the email account in question full, or over quota? To check this follow these steps:
- Log into your Control Panel
- Click on "Mail"
- Click on "Manage/Add/Remove Accounts"
- Click on "Show Disk Space Used"
- Is your web space over quota? To check this, follow these steps:
- Log into your Control Panel
- Look at the "Disk usage" in the sidebar
- Compare it to the "Disk space available" also located in the sidebar.
- Have you made any recent changes to your email account setup (in Outlook, Thunderbird, etc?)
- Do you have a personal firewall installed on your computer that is blocking email activity?
- Disable it then try to check and send your email again. Refer to the appropriate help files.
- Is there a hardware firewall in your router or elsewhere at your place of business that is blocking email activity?
- Try turning it off, waiting a minute, then turning it back on. Refer to your owners' manual.
- Has your ISP (Internet Service Provider) blocked your outgoing mailserver?
- If you have SBC-Yahoo as an internet service provider, this is a possibility.
How to check to see if your email ports are open:
Checking this will tell you if something is blocking access to your email account.Typical blockages are caused by firewalls and your internet service provider.
- In windows, click the start button - select "Run"
- Type in "command" and hit enter. A black window will open.
- Type in "telnet yourdomain.com 25" and hit enter. If the port is open, the result will be three lines beginning with "220... "
- Type in "telnet yourdomain.com 110" and hit enter. If the port is open, the result will be a line beginning with "+OK POP3... "
- If the above checklist doesn't enable you to solve the problem, call or contact N-vent Here.